Unifying and Accelerating Emergency Response

Safe City technologies help manage public safety, transport, and emergency command, as well as enable incident warnings, production safety monitoring, and key event support. A Safe City system requires close collaboration across police, medical, and fire agencies to speed up emergency response.


Seventy percent of the world’s population will live in cities by 2050, according to a UN report. Although this explosive growth promotes economic prosperity, it threatens public safety and complicates the work of city managers tasked with protecting lives and property.

Huawei has teamed up with Hexagon to build an industry-leading Safe City solution to help city managers and emergency response agencies efficiently handle incidents accurately and holistically.

The Safe City solution is achieved by converging legacy information and platform resources and then connecting management platforms across a wide range of agencies via a unified command center. The team’s visionary approach implements unified call-taking, dispatching, command, and responsive actions.

Personnel from different agencies work in their own command centers, ensuring police system confidentiality and centralized call-taking. In an emergency, the unified command center rapidly collects and compiles information and resources, allowing experts to make the best decisions.

City managers can build sound contingency plan systems and establish interconnection, coordination, linkage, and response mechanisms, enhancing early warning and emergency response capabilities.

Public Safety Challenges

To reach this point, Huawei and Hexagon examined the challenges presented at each stage of various incidents:

  • Before

  • Passive response and insufficient warnings: Increasing numbers of incidents and their level of complexity impede cost reductions.
  • During

  • Limited alarm channels: Phone calls are insufficient for alarm reporting, especially concerning the hearing impaired.
  • Inability to observe on-site conditions: During the transfer of information, particularly voice messages, distorted information can result in poor decisions.
  • Manual contingency plan processing: Manually processing large numbers of contingency plan documents is inefficient and leads to inaccuracies that can jeopardize decision making.
  • Barriers and incompatible technologies: Organizational barriers and technical differences interfere with collaboration across agencies.
  • Lack of mobility: First responders’ mobility is hindered by bulky terminals for voice, data, and video communications.
  • After

  • Insufficient Big Data analytics: Manually engaged data mining consumes time and delays response.
  • Video sharing and searches: Emergency responses are slowed by limited storage capacity and cumbersome procedures for copying data.
  • Incident history analysis: Legacy platforms are ineffective for incident analysis.

Safe City Construction Objectives

Huawei and Hexagon established a set of objectives to shift from a passive monitoring model to a proactive posture for improving risk awareness and incident warning capabilities.

  • Before

Prevent or minimize incident impacts:

  • Build a comprehensive risk database to manage risk factors concerning population, vehicles, and social stability
  • Increase video surveillance coverage, build holistic surveillance networks, and introduce intelligent analysis methods to detect risks and generate warnings
  • Establish a warning information platform to release warning information to the public via radio, TV, social media, or other means
  • Provide contingency plans to support desktop emergency response drills across regions, agencies, and categories
  • During

Build unified incident management systems for punctuality and accuracy:

  • Extensive alarm reporting methods
  • Multimedia-based information ingest
  • Automatic geographical incident positioning
  • Intelligent incident association, automatically associating similar incidents, or incidents in the same location

Provide strategic mind mapping for incident judgment and fast response:

  • Intuitive strategic mind mapping
  • Comprehensive information collection and visualization
  • Automatic incident classification

Implement real-time information sharing and communications across agencies for a unified command:

  • Diagram dynamic organizational structure for real-time video consultation
  • Base responses on strategic mind mapping
  • One-click distribution for task assignments, real-time updates, and process tracking
  • Unified, synchronized incident information across agencies
  • Plot strategic maps to display incident area and scope of impact

Use operating status of response units to monitor response processes:

  • Display response unit information in real-time on a single map
  • Exchange real-time video communications between response units and command centers
  • Supervise and track emergency response processes

Establish efficient cross-agency collaborations for a visualized command and dispatch system:

  • Collect data at a unified command center from sensors, video surveillance terminals, and alarm devices
  • Communicate with first responders using trunking technology
  • Send information from the command center to application systems
  • Unify video surveillance, data collection, trunking, and emergency communications over a wireless broadband network
  • Use open architecture to enable private eLTE networks to interoperate with internal network terminals for collaboration across regions, agencies, and platforms
  • After

Use Big Data analytics to improve efficiency:

  • Converge and share massive data stores across regions for association and comparison
  • Assess emergency response processes and improve knowledge base for intelligent emergency management:
  • Provide a variety of statistical reports via incident analysis
  • Comprehensively assess the effect of incident prevention activities, warnings, occurrences, and handling processes
  • Optimize contingency plans and handling processes to improve contingency planning
  • Perform quantitative statistical analysis to assess the scope and severity of casualties
  • Provide supporting data for rescue and reconstruction

Solution Architecture

The Huawei and Hexagon Safe City solution consists of eight centers and three systems integrated into a single platform.

  • The Eight Centers

  • Alarm Monitoring Center (AMC) provides unified, standard access to alarm devices for key organizations, agencies, and residential communities.
  • Public Safety Answer Point (PSAP) unifies alarm reports citywide to facilitate call-center procedures and field responses.
  • Convergent Command & Control Center (CCC) provides public safety incident command and dispatching.
  • Video Surveillance Center (VSC) implements all-weather, real-time video surveillance and recording of monitored areas; including remote control, alarm linkage, intelligent detection, identification and analysis; system management and archival access.
  • City Operations Center (COC) helps public safety agencies centrally monitor and manage city components, pipeline networks, road safety, and cross-agency incidents.
  • Emergency Operations Center (EOC) helps the COC effectively manage and prevent emergencies based on Hexagon’s Planning & Responding software.
  • Mobile Command Center (MCC) instructs first responders to quickly handle incidents and sends on-site videos to the CCC to achieve remote command.
  • Distributed Cloud Data Center (DCC) uses cutting-edge cloud computing technologies to develop eco-friendly, intelligent, efficient, and sustainable data centers.
  • The Three Systems

  • Communications Network System (CNS) leverages wide collection of intelligent technologies to monitor and optimize network and application quality as necessary for delivering reliable public safety services.
  • Business Intelligence GIS System (BIGIS) consolidates system service data to provide the command center with business intelligence analysis to facilitate data-driven decisions.
  • Integrated Support System (ISS) consists of large-screen display, sound amplification, videoconferencing, central control, network, computer, notification, and power support subsystems.

Global Success

The Huawei and Hexagon Safe City solution has been successfully deployed worldwide. Currently serving 400 million people in more than 30 countries, the solution is represented here by reports on the following two projects:

  • Saudi MOI-911: Four emergency command centers were built in Saudi Arabia to cover three provinces, including Mecca. Staffed by 1,200 agents, the project converges call-taking and dispatching, intelligent video surveillance, and trunking systems to unify emergency numbers. A unified alarm system has been implemented to coordinate police, fire, traffic, and medical agencies. The result is a 25 percent improvement in the efficiency of emergency responses.
  • Hongdao Emergency Command Project: Built in Qingdao, China, this project has combined an emergency command platform and two centers into a three-in-one command and city management solution. The emergency platform and two command centers are interconnected for information-sharing and category-based incident management.

The comprehensive city management center combines emergency attendance, GIS, IP Call Center (IPCC), and video surveillance systems for visualized command and dispatching.

Protecting Communities

The continuing migration of the world’s populations to cities demands a comprehensive Safe City solution that unifies and enhances the full spectrum of emergency responses. The joint Safe City solution developed by Huawei and Hexagon meets this challenge by delivering the world’s first visualized command and dispatching solution.

Among its many features, the solution provides unified communications and command, seamless video access, unequalled data security, accessibility, reliability, and collaborative management across multiple agencies.

This unique approach gives city managers and other officials the tools they need to make informed decisions, respond quickly to emergencies, and protect lives and property.

Joint White Paper by Huawei and Hexagon

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Huawei is committed to building an open, flexible, resilient, and secure platform in the enterprise market to help customers from a variety of industries – including government and public sectors, finance, energy, transportation, and manufacturing – stay ahead in the new ICT era.

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Our People

Eman Liu, President of the Huawei Enterprise Business Group for Eastern and Southern Africa

Eman Liu, President of the Huawei Enterprise Business Group for Eastern and Southern Africa

Alex Du, Managing Director of the Huawei Enterprise Business Group for South Africa, and Deputy CEO of Huawei South Africa

Alex Du, Managing Director of the Huawei Enterprise Business Group for South Africa, and Deputy CEO of Huawei South Africa

Edwin Diender, Vice President, Government and Public Utility Sector, Huawei Enterprise Business Group

Edwin Diender, Vice President, Government and Public Utility Sector, Huawei Enterprise Business Group

Rose Moyo, Wireless Solutions Director of the Huawei Enterprise Business Group for Eastern and Southern Africa

Rose Moyo, Wireless Solutions Director of the Huawei Enterprise Business Group for Eastern and Southern Africa

Maurizio Zussa, Channel Director of the Huawei Enterprise Business Group for Eastern and Southern Africa

Maurizio Zussa, Channel Director of the Huawei Enterprise Business Group for Eastern and Southern Africa

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